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Allow Employee to Bypass SSO

Applies To: Agencies with Single Sign-On (SSO) enabled

Overview

When Single Sign‑On (SSO) is enabled for a tenant, all users are required to authenticate through the agency’s identity provider. However, some employees may need to log in using their standard Accountability username and password for example, during troubleshooting, device limitations, or when access to the SSO provider is unavailable.
The “Allow employee to bypass SSO” Custom Data Type enables agencies to specify which employees are permitted to sign in without SSO. This setting applies across both web and mobile platforms.

Before You Start

  • This Custom Data Type is available to all SSO‑enabled agencies.
  • The bypass setting must be configured per employee.
  • Users with bypass enabled will authenticate using the standard login flow.

How to Enable an Employee to Bypass SSO

  1. Navigate to Set Up Files: Go to the navigation bar and select Set Up Files.
  2. Open Custom Data: Click Custom Data.
  3. Filter the Data Type: In the Data Types filter, select or search for Allow employee to bypass SSO.
  4. Create a New Custom Data Record: Click New Custom Data in the top‑right corner.
  5. Complete the Custom Data Form: A new page will open with configurable fields.
  6. Select the Data Type: In Data Type, choose: Allow employee to bypass SSO
  7. Enable Bypass: Ensure the True? toggle is turned ON.
  8. Choose the Employee: In the Employee field, select the employee you want to allow to bypass SSO.
  9. Save the Record: Click Save (top‑right). The selected employee can now log in without being forced into SSO.