Last updated: June 12, 2025
New version available
Version 1.5 is now on the App and Google Play Stores. This release includes Smart Scanning of Receipts. To enable this feature, please contact your Accountability Account Lead.
Check out the full Release Notes.
For a history of all releases, check out the What's New library.
Your user account
The COUNTA Mobile App is an extension of the Accountability desktop application. All master files and transaction data are owned and controlled by your company.
User account management and deletion are managed by your company's Accountability Administrator. Please contact them for more information.
Overview
The COUNTA app is an extension of the Accountability platform, enabling collaboration across teams within your agency. Data in the COUNTA mobile app is synced with the desktop application, providing you the flexibility to work cross-platform and giving all agency stakeholders visibility into direct hours and expenses spent on client work vs internal jobs.
Time management
Navigate to the Time tab to track your daily time within a selected week.
- On the top of the page, navigate to the week you want to track time for and select the date. You will see the selected date shaded. If the week selected includes today's date, this date is circled without shading.
Below, the current date is Fri, May 17 and the selected date is Thu, May 16.
- Click New time entry at the bottom of the screen. This will bring up the Time Entry page where you could select the Job you're working on, override the default Task Type (if needed), and record the duration of your time spent. Enter additional narrative in the Notes section for this time entry.
- Click Save time entry when you're done.
- On the Time tab, you'll see a time card for each time entry you've created. Each card is linked to a specific Accountability Job and Task Type.
Pin a time card
If you will be recording time against a job and task type for future dates, click on the pin icon to automatically add a time card for future dates. The app will not copy the hours from the previous time card.
Pinning a time card on this page will also add it to your Favorites list on the Homepage, making it easy for you to record hours worked for the current day.
Editing time entries
There are 2 ways to edit unlocked (aka unposted)time entries in the mobile app.
Hours in the mobile app are synced to the desktop app and posted to the job based on your agency's workflow, i.e. daily or weekly. Once a time entry is posted, it is locked for editing. You will see a lock icon on posted time cards.
Tap to edit hours
To quickly update hours for the time card, simply tap and use the scroller to increase or decrease your time. Time can be entered in 15 minute increments.
Swipe to edit details
Swipe left to bring up the Edit time entry page, where you can edit additional details like Notes or change the Job or Task Type.
Maximum Hours
The maximum duration that can be entered for each time entry is 24 hours.
The maximum number of hours per day is defined by your agency administrator within Set Up Options>Timesheet Options in the desktop app.
Tracking your weekly time
You will see a running total of hours tracked across the entire week selected under the calendar. If you are required to record a minimum number of hours for the week and you have not met this minimum, you will see a clock icon to the left of the total.
Submitting your weekly time
If you are required to submit your weekly timesheet, you will see a Submit option on the top right of the page, below the calendar. If you are required to record a minimum number of hours for the week and you have not met this minimum, the Submit option will be disabled.
A pop-up confirms timesheet submission, preventing accidental submissions. Click Submit to proceed or Cancel to continue working on your timesheet.
Video Tutorial