--- title: [FAQ] Credit card scenarios approval workflow description: [FAQ] Credit card scenarios approval workflow --- [Skip to content](https://knowledgebase.counta.com/knowledge/faq-credit-card-scenarios-approval-workflow#main-content) English Show submenu for translations ![AccountAbility\_logo\_primary\_fullcolor-1.png\]](https://knowledgebase.counta.com/hs-fs/hubfs/AccountAbility_logo_primary_fullcolor-1.png?height=40&name=AccountAbility_logo_primary_fullcolor-1.png) - [COUNTA by Accountability](https://8829720.hs-sites.com/counta-by-accountability) Open main navigation Close main navigation - [COUNTA by Accountability](https://8829720.hs-sites.com/counta-by-accountability) - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [COUNTA Help Center](https://knowledgebase.counta.com/knowledge?hsLang=en) 2. [FAQs](https://knowledgebase.counta.com/knowledge/faqs?hsLang=en) July 20, 2023 # \[FAQ\] Credit card scenarios approval workflow ## Frequently asked questions regarding credit card scenarios approval workflow. #### **What happens when a credit card is submitted? ** - The credit card manager approval status changes from **Unsubmitted** to **Submitted.** - Based on the Approval Scenario setting: - Required ‘Step 1’ approval requests are generated. - Managers are messaged/emailed that the credit card has been submitted for their approval. #### **Where are credit cards reviewed and approved or rejected by managers?**   - **APPROVE \> Credit Cards** Note that credit cards can still be reviewed under **MANAGE \> Credit Cards** – but the **APPROVE & UNAPPROVE** functions/buttons are disabled on that page under the sequential approval workflow. #### **What happens when a credit card is approved?** - Once step 1 approvals are done, any step 2 approval requests are generated (and so on until all required steps are approved). -  The status changes to ‘Approved’ (once all required Manager Approvals are completed. - A supplier invoice is created for the credit card.  Note that the employee is NOT notified by message/email that the credit card has been approved. #### What happens when a credit card is rejected?  - Once any requested approval is rejected by a manager for any line on the credit card – the overall manager approval status changes to **REJECTED**. - The employee is notified by message or email that the credit card has been rejected (only if the send message/send email options are checked).  #### **What happens when a supplier invoice for a credit card is deleted?** - The manager approval status changes to **REJECTED**.  - The employee is notified by message or email that the credit card has been rejected (only if the send message/send email options are checked).  #### **What do the various manager approval statuses mean?** - Unsubmitted – the employee has not yet submitted the credit card for approval. - Submitted – the employee has submitted the credit card. It is awaiting the manager's approval. - Not Applicable – no defined approval requirements existed for the credit card at the point it was submitted. -  Approved –  all of the defined/required lines on the credit card have been approved by the defined manager(s) – the supplier invoice for the credit card is now ready for posting by finance. - Rejected –  one or more of the defined/required lines on the credit card have been rejected by a defined manager(s) – the credit card now needs to be corrected and re-submitted by the employee. #### **Where can I see the manager approval status of a credit card?** - **MANAGE \> Credit Cards**.  - **My Corporate Credit Cards**. #### **Where can I see the manager approval status of individual credit card lines?** - **APPROVE \> Credit Cards. ** - [Product Updates](https://knowledgebase.counta.com/knowledge/product-updates?hsLang=en#main-content) - [Live](https://knowledgebase.counta.com/knowledge/product-updates?hsLang=en#live) - [Tutorial Video Library](https://knowledgebase.counta.com/knowledge/tutorial-video-library?hsLang=en#main-content) - 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