[FAQ] When to Cancel a Payment vs. Unpost

When to Cancel a Payment

Use Cancel when you need to void a payment but still maintain a record of it in your system.

You should cancel a payment if:

1. The accounting period is closed — you cannot unpost in a closed period.

2. You want to keep the payment number and preserve a record showing that the payment was canceled.

3. You need to void the original payment and reissue a new payment with a different payment number.

Result:
The payment record remains visible in Accountability, marked as Cancelled, ensuring audit visibility while maintaining period integrity.

When to Unpost a Payment

Use Unpost when you need to make updates to an existing payment that is still within an open accounting period.

You should unpost a payment if:

1. The accounting period is open, allowing edits.

2. You need to update details such as:

   • Payment number

   • Payment description

   • Bank account

   • Other editable fields prior to reposting

Result:
The payment becomes editable and can be corrected or modified, then reposted once verified.

Summary