--- title: How to use My Messages description: My Messages allow you to send correspondence from the system to contacts established in the system. This allows you to retain the trail of correspondence in the system and be able to search for it. --- [Skip to content](https://knowledgebase.counta.com/knowledge/messages#main-content) English Show submenu for translations ![AccountAbility\_logo\_primary\_fullcolor-1.png\]](https://knowledgebase.counta.com/hs-fs/hubfs/AccountAbility_logo_primary_fullcolor-1.png?height=40&name=AccountAbility_logo_primary_fullcolor-1.png) - [COUNTA by Accountability](https://8829720.hs-sites.com/counta-by-accountability) Open main navigation Close main navigation - [COUNTA by Accountability](https://8829720.hs-sites.com/counta-by-accountability) - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [COUNTA Help Center](https://knowledgebase.counta.com/knowledge?hsLang=en) 2. [Navigation and General](https://knowledgebase.counta.com/knowledge/navigation-and-general?hsLang=en) 3. [My Messages](https://knowledgebase.counta.com/knowledge/navigation-and-general?hsLang=en#my-messages) June 16, 2026 # How to use My Messages ## My Messages allow you to send correspondence from the system to contacts established in the system. This allows you to retain the trail of correspondence in the system and be able to search for it. Tip: **Table of Contents:** - [**Access My Messages**](https://knowledgebase.counta.com/knowledge/messages?hsLang=en#Access) - [**Send a Message**](https://knowledgebase.counta.com/knowledge/messages?hsLang=en#Send) - [**Reply to a Message**](https://knowledgebase.counta.com/knowledge/messages?hsLang=en#Reply) 1\. Navigate to **User Profile Name \> My Messages** ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/5d474732-5e76-42b8-b191-118289ab5cca/user_cropped_screenshot_8598316d08dd485594650a7d41662de8_text_export.jpeg) 2\. **\[\[The landing page will allow users to find messages through the following filters\]\]** - **Subject** - **Sender** - **From (timeline)** - **To (timeline)** - **Inbox** - **Outbox** - **Show Messages I’ve already read** ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/b96c9504-c611-40aa-b000-be4616150a66/user_cropped_screenshot_8a78fecd95654d818dc682303ac44334_text_export.jpeg) Tip: Users can customize and arrange the view of data columns by clicking on Layout. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/e790523a-d9ce-40e0-b2ad-2479ec23882c/user_cropped_screenshot_3ecb1c32e9814a2ca9a754dd0fe27cc7_text_export.jpeg) ### Send a message through My Messages 3\. Communicate with saved contacts through My Messages. **Overview:** My Messages is a native feature that enables a user to create and send messages. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/93d16a1e-6a69-41ca-8818-75a7f8b79808/user_cropped_screenshot_2ec97c7464e344fcb951637e8ad12d56_text_export.jpeg) 4\. Select **New Message** ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/95f282de-304d-485e-b7bb-6f3d31b54a3a/user_cropped_screenshot_e4df80c4152d43af940b654a6f33d5c2_text_export.jpeg) 5\. Users will be directed to the **New Message** landing page. Select **To** and a drop-down menu will appear with saved contacts within the Accountability system. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/568313cf-7189-4390-a0a2-f6b3b1580213/user_cropped_screenshot_ce4116a4dbca44b1ab129a58ea3078b3_text_export.jpeg) 6\. Select **CC** and a drop-down menu will appear with saved contacts within the Accountability system. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/37e7f3a3-9909-4326-b69e-37af5a16f4f1/user_cropped_screenshot_9fde71c0df5e47d1ab794f1e4d0cbe28_text_export.jpeg) 7\. Select **Subject** and type in the subject line. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/7b4672b1-73c7-45a6-8ebb-696f3fe0871d/user_cropped_screenshot_97186253a4824e21bd0f4b1f975ae441_text_export.jpeg) 8\. Begin typing an email in the message box. Tip: formatting tools are available to use in **My Messages** ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/3c4f43f4-f3b7-4258-98e7-ad1b48ceb2ed/user_cropped_screenshot_81569794f3bc482ab4a522b04d997dfd_text_export.jpeg) 9\. Messages sent will be received via e-mail provided by the recipient. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/be3e5ac4-e5dd-4cf0-b95b-c52ba47fb68a/screenshot_9f06850b9ddb413182bf3f5f92ca5c4e_text_export.jpeg) ### Reply to an email sent through My Messages 10\. **Overview:** My Messages allows a user to reply to e-mails sent from within Accountability. Users can either reply via email or through the Accountability system. Tip: A message from [messages@accountabilityaccess.com](mailto:messages@accountabilityaccess.com) will be received by the recipient via email. ### Reply via email 11\. Click on the **Reply** URL link at the top of the email message ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/23f1eb30-9c38-4843-8258-933a2297d235/user_cropped_screenshot_dfc0ba77996d456ba8da5e49a629277e_text_export.jpeg) 12\. A new window directed to Accountability system will pop up. Select **Reply** to send a response to the sender alone, and **Reply All** to send a response to everyone included in the thread. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/951c60dd-cf04-453d-8168-07e0d516d65c/user_cropped_screenshot_fd65ea65eeaa459fa325661c51826047_text_export.jpeg) 13\. Respond by encoding your message and click **Send**. ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/c30384ab-376e-4528-af5f-f6dbfea1df5d/user_cropped_screenshot_e2d763dd09ff4fee9ca160802cf78697_text_export.jpeg) ### Reply via Accountability system 14\. Selecting **User Profile Name \> My Messages \> Inbox** Choose a **Subject hyperlink** to reply to ![](https://colony-recorder.s3.amazonaws.com/files/2025-12-31/d00cea3b-9bb9-4122-be8e-fb82896959ab/user_cropped_screenshot_e1980c69288143e0bdda56bc94eadc01_text_export.jpeg) 15\. 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