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[Android] Log-in issues after app update

Clear app data to resolve Android log-in issues

 

Issue

Android's automatic data back-up has been known to create conflicts during app updates. Users on Android devices have reported log-in issues after updating to a new version of the COUNTA app. 

 

Solution: Clear App Data

Follow these steps to resolve the log-in issues.

  1. Open the Settings app on your Android device.

  2. Navigate to Apps.

  3. Locate and select Counta from the list of installed apps.

  4. Tap on Storage.

  5. Tap Clear data and confirm by selecting OK.

    • Note: Clearing the app’s data will delete all associated files, settings, accounts, and databases. This action will reset the app to its default settings.

  6. Reopen the COUNTA app and attempt to log in again.