---
title: Two-Factor Authentication (2FA)
description: Two-Factor Authentication (2FA)
---

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February 25, 2025

# Two-Factor Authentication (2FA)

## Extra layer of security for your account and financial data

### Overview

To enhance the security of your account, we are introducing Two-Factor Authentication (2FA) on the Accountability platform. This additional security measure will protect your account from unauthorized access.  This article provides a step-by-step guide to enable 2FA using any Time-based One-Time Password (TOTP) authenticator tool.

Agencies using Single Sign-On (SSO) with enforced Multi-Factor Authentication (MFA) do not need to enable 2FA within Accountability.

### Benefits of Two-Factor Authentication (2FA)

- **Enhanced Security:** Adds an extra layer of protection by requiring a second form of authentication beyond just your password.
- **Easy Integration:** Compatible with popular TOTP authenticator tools like Google Authenticator, Authy, and Microsoft Authenticator.
- **Peace of Mind:** Ensures greater confidence in the security of your account and sensitive data.

### How to enable 2FA

#### Prerequisites

- Download your agency's TOTP authenticator tool of choice from the App Store or Google Play into your mobile device.

#### Step 1: Log in to Your Accountability Account

- Open your web browser, navigate to the Accountability login page, and sign in to your account.
- Enter your username and password to log in.

#### Step 2: Open the authenticator app

- Use the authenticator app preferred by your agency
- Make sure to add a new account for Accountability

#### Step 3: Scan the QR Code

- After successfully logging in with your email address and password, the following is displayed with instructions on enabling 2-factor authentication.   
  ![Screenshot 2025-02-25 at 2.17.05 PM](https://knowledgebase.counta.com/hs-fs/hubfs/Screenshot%202025-02-25%20at%202.17.05%20PM.png?width=243&height=263&name=Screenshot%202025-02-25%20at%202.17.05%20PM.png)
- Use your authenticator app to scan the QR code displayed on the Accountability platform. Make sure to create a new account instead of using the passcode for an existing account. 
  
  ![IMG\_7844](https://knowledgebase.counta.com/hs-fs/hubfs/IMG_7844.jpg?width=218&height=251&name=IMG_7844.jpg)

#### Step 4: Enter the Verification Code

- After scanning the QR code, your TOTP authenticator app will generate a 6-digit code. The example below if from Google Authenticator, but you can use any TOTP authenticator app.   
  
  ![IMG\_7848](https://knowledgebase.counta.com/hs-fs/hubfs/IMG_7848.jpg?width=225&height=459&name=IMG_7848.jpg)
- Enter this code into the verification field on the Accountability platform. 
  
  ![Screenshot 2025-02-25 at 2.16.47 PM](https://knowledgebase.counta.com/hs-fs/hubfs/Screenshot%202025-02-25%20at%202.16.47%20PM.png?width=264&height=285&name=Screenshot%202025-02-25%20at%202.16.47%20PM.png)

- By default, the system will require you to authenticate every 24 hours.  Update your **2-factor code duration** if desired.  Options are: 
    - Require 2FA every login
    - Require 2FA every 12 hours
    - Require 2FA every 24 hours (default)
- Click **Submit** and you'll be logged in to the platform.

### Troubleshooting

- **Incorrect Verification Code:** Ensure that the time on your mobile device is synced correctly, as the TOTP codes are time-based.  You may need to wait for the next code to be generated.
- **Can't find the Accountability token or passcode on your authenticator app**. This likely means that you scanned the QR code directly with your camera instead of your authenticator app. If this is the case, follow the steps below:  
    - **Open the Settings App**: Tap the Settings app on your iPhone's home screen.
    - **Go to Passwords**: Scroll down and tap on "Passwords." You may be prompted to authenticate with Face ID, Touch ID, or your passcode.
    - **Select the Account**: Find and tap on the account you need 2FA for from the list of saved accounts.
    - **View 2FA Code**: If 2FA is set up for that account, you’ll see a section labeled "Verification Code" or "2FA." The 2FA code will be displayed there.
    - **Copy the Code**: Tap on the code to copy it, then paste it into the required field in the app or website you’re trying to log in to.
- **Need to reset an employee's 2FA**:   Follow the steps in [Reset Two-Factor Authentication for Employees.](https://knowledgebase.counta.com/knowledge/reset-two-factor-authentication-for-employees?hsLang=en)

 

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